The Ecommerce Customer Lifecycle: Fulfillment

Topics Covered on Fulfillment:

  • How helping clients streamline their fulfillment processes will help you build a long-standing business relationship;
  • How a well-considered fulfillment process will positively impact your client’s business;
  • Ross’s four key stages of fulfillment mapping with new clients;
  • Assessing processes to find out where technology can have a positive impact on a company’s efficiencies;
  • Cloud-based customer support services that integrate seamlessly into Shopify;
  • How email notifications play a key role in extending a brand during the fulfillment process;
  • Ways in which packaging can add value to your client’s brand;
  • Managing returns in a positive way.

Listen to this great podcast from Shopify with some real life examples on how you should handle your fulfillment processes.   Make sure to comment with your own tips and tricks to make life easier for your company.


If you would like some coaching for your eCommerce webstore, please contact me and I would love to hear from you.

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